New construction at the St. Joe Mitsubishi store is well underway. These beams started going up about ten days ago and we’re still on track for completion by December! For those of you outside of St. Joe, this new building is going up on the same lot as our Kia Store there and is just down the road from the Ford store. Once complete, we’ll have two separate showrooms on site; one for Kia and one for Mitsubishi.
2013 Andy Award Nomination
You may have seen the blue banners hanging from the ceiling in the service drives. Each one of them describes one of the Anderson Cultural Values. The image above contains all nine of the values. These are the behaviors that are seen amongst team members on a daily basis as we continue to live out the Mission, Because People Matter.
Seeing these values become a reality everyday in the trenches is a work in progress, but it sure is awesome to see stories of people that exemplify the Cultural Values. Our people have great things to offer, and we believe more and more examples of people living the values will come out of the woodwork as time goes on. The Cultural Values are central to what we are building together, and we want to celebrate our team members when there are stories to be told of people making the values a reality.
The Andy Award is one way we are doing that. The tech teams in each market have worked hard to build their own custom trophy, and we’ll be awarding them at the Christmas party on December 7. It’s a traveling trophy, which means these will live at work with their winner for a year, and be given away again at the next year’s Christmas Party. The process for this is pretty simple. We need you to nominate someone that you’ve observed being a good example of one or more of the Cultural Values.
Just use the form below to submit your nominee. Please have your nominations in by December 1. Can’t wait to present these at the first annual Andy Award Ceremony!
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Halloween 2013
You guys sure know how to pull off a good costume. Extra points for the group impersonations of Bob Fausset and Dan Zach.
Happy Service Customers in St. Joe
We received a great letter from a very satisfied service customer in St. Joe. When your camping trip is cut short by a $3,200 repair on your Excursion, it’s pretty hard to walk away feeling good about that. So hats off to the St. Joe Service Team for treating these customers so well and making their ordeal as pleasant as possible. Way to go team! Here’s the letter that the customer sent:
Dear Sir/Madam:
I am embarrassed that it has taken me this long to write and tell you how pleased my wife and I were by the service of folks in your organization. But, as the saying goes, “better late than never”.
We arrived after hours on August 20th and were met by, I believe, your sales manager. (I didn’t get his name.) He proceeded to help us set up our travel trailer behind your building. The next morning, we were taken under the wing of Mark Snyder, who arranged for a vehicle for us from Enterprise and one of your contract drivers and his wife (two very nice people) to tow our travel trailer to a nearby RV park. Mark also introduced me to the mechanic that was to do the work on our Excursion. Both he (Mark) and your mechanic (Terry) were pleasant, helpful, communicative, and informative.
Three days later we pulled out “almost” feeling good about the $3,200 repair bill.
Our thanks to all those involved and our congratulations to you for inspiring such a high degree of customer service in all your employees.
Sincerely,
Michael & Lois Doran
Team Jack
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If you’ve followed Husker Football this last year (sorry Missouri people! :)) there’s probably no way you’ve missed the Story of Team Jack. 7-year old Jack Hoffman is a die hard Husker fan. He’s also been battling an aggressive form of pediatric brain cancer. After developing a relationship with Nebraska running back Rex Burkhead during 2011-12, Jack was invited by the University to participate in the Husker’s Spring Game in a pretty special way:
Jack’s story caught fire in the national media soon after, and he even got an audience with President Obama. As the spotlight turned to them, the Hoffman family felt compelled to use their momentum to help raise awareness of pediatric brain cancer. They started Team Jack Foundation shortly after with the following mission:
Funding = Research = Cure. The diseases that we as a society spend resources on, ultimately see improved treatments and survival rates. It is time that pediatric brain cancer becomes a member of that community.
The Ford Store in Lincoln is partnered with the Team Jack Foundation in a unique way for the next month. We’re donating $100 for every car sale and $20 for every test drive. We’re hoping for a great response to help out a great cause!
3rd Charity Classic Car Show
The St. Joe Team just wrapped up their third annual Charity Classic Car, Truck & Bike Show. The proceeds from the event are all to benefit The Dream Factory.
The Dream Factory exists with the mission to grant wishes for critically and chronically ill children. There are 38 local chapters across the country staffed by hardworking volunteers that raise money to make these wishes a reality for kids and families that need a win in their lives. The Dream Factory is also the only children’s wish-granting organization that does not limit its mission to children who have life-threatening illness. They also serve kids with chronic illness and disorders, believing that this segment exemplifies great need and is often overlooked.
Our event linked up directly with the St. Joseph chapter, and will help make a difference in kids’ lives. Thanks for all your help in making it happen!
There were some pretty great entries in the show. Check out the photos below.
