We received a great letter from a very satisfied service customer in St. Joe. When your camping trip is cut short by a $3,200 repair on your Excursion, it’s pretty hard to walk away feeling good about that. So hats off to the St. Joe Service Team for treating these customers so well and making their ordeal as pleasant as possible. Way to go team! Here’s the letter that the customer sent:
Dear Sir/Madam:
I am embarrassed that it has taken me this long to write and tell you how pleased my wife and I were by the service of folks in your organization. But, as the saying goes, “better late than never”.
We arrived after hours on August 20th and were met by, I believe, your sales manager. (I didn’t get his name.) He proceeded to help us set up our travel trailer behind your building. The next morning, we were taken under the wing of Mark Snyder, who arranged for a vehicle for us from Enterprise and one of your contract drivers and his wife (two very nice people) to tow our travel trailer to a nearby RV park. Mark also introduced me to the mechanic that was to do the work on our Excursion. Both he (Mark) and your mechanic (Terry) were pleasant, helpful, communicative, and informative.
Three days later we pulled out “almost” feeling good about the $3,200 repair bill.
Our thanks to all those involved and our congratulations to you for inspiring such a high degree of customer service in all your employees.
Sincerely,
Michael & Lois Doran
