You guys sure know how to pull off a good costume. Extra points for the group impersonations of Bob Fausset and Dan Zach.
Halloween 2013
Uncategorized
Happy Service Customers in St. Joe
We received a great letter from a very satisfied service customer in St. Joe. When your camping trip is cut short by a $3,200 repair on your Excursion, it’s pretty hard to walk away feeling good about that. So hats off to the St. Joe Service Team for treating these customers so well and making their ordeal as pleasant as possible. Way to go team! Here’s the letter that the customer sent:
Dear Sir/Madam:
I am embarrassed that it has taken me this long to write and tell you how pleased my wife and I were by the service of folks in your organization. But, as the saying goes, “better late than never”.
We arrived after hours on August 20th and were met by, I believe, your sales manager. (I didn’t get his name.) He proceeded to help us set up our travel trailer behind your building. The next morning, we were taken under the wing of Mark Snyder, who arranged for a vehicle for us from Enterprise and one of your contract drivers and his wife (two very nice people) to tow our travel trailer to a nearby RV park. Mark also introduced me to the mechanic that was to do the work on our Excursion. Both he (Mark) and your mechanic (Terry) were pleasant, helpful, communicative, and informative.
Three days later we pulled out “almost” feeling good about the $3,200 repair bill.
Our thanks to all those involved and our congratulations to you for inspiring such a high degree of customer service in all your employees.
Sincerely,
Michael & Lois Doran
Drive One at Lincoln High
We wrapped up a great event with the Lincoln North team out at Lincoln high on Tuesday. You probably know the drill by now: $20 per test drive donated to the school we’re partnering with. In this case we were helping to raise money for the athletic department.
We ended up raising $2100 for the school! Thanks to all those that volunteered their time to staff the event.
Industry Update
As we enter the fourth quarter of 2013, it is helpful to take a look back on how the industry developed during 2013. I’ve attached a document for review that gives a picture of what took place nationally in the auto industry.
Some highlights of note:
- Ford Sales were up 12.3% compared to August of 2012
- While Ford Sales are up for the year, Market Share is down from 14.4% to 13.9%. Imports are gaining ground and all major domestics have given ground
- CUV segment continues to grow with consumers stating that this is the most likely vehicle they will purchase next
- Ford maintains 3 vehicles on the best seller list (Top 15 Vehicles Sold in U.S.)
- Used vehicle market is up 5.6% versus vs. August of 2012
See the PDF below for full details.
[gview file=”http://aagconnect.com/wp-content/uploads/2013/09/August-Industry-Review.pdf”]
Vets Thank You
Our most recent Car Car Clinic in Lincoln was a little unique. We were made aware of a need in our community among Veterans for the same type of vehicle maintenance service that we have served single moms with in the past.
These men and women have faithfully laid their lives on the line in service to our country, and it was a no-brainer for us to get on board with serving them through our Clinic. The event was a huge success! So much so that the Vets came back for a visit to thank our teams for their work.
Way to go Team!
Top Gun August 2013
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